By Julien Ménard, CTO at Digital Virgo
At Digital Virgo, our business is powered by a technological platform connected to over 150 telecom operators worldwide. What people see are the services, the solutions, the results. What they don’t see are the foundations. And that’s exactly what we wanted to highlight through this article: the “behind the scenes”.
One Platform, Four Pillars
To ensure interoperability with hundreds of local and international stakeholders, our architecture is built on four key pillars: simplicity, reliability, performance, and security. These are simple words, but they guide every decision we make—from infrastructure design to software development. This framework ensures seamless service continuity, no matter the country, client, or use case.
The Balance Between Standardization and Adaptation
Connecting 150 operators means understanding 150 regulatory, technical, and cultural contexts. Our answer: a single API integration, allowing us to absorb local complexity without passing it on to our clients. That’s the essence of our “Glocal” approach.
Auto-Scaling: More Than a Concept, a Reflex
Our infrastructures are designed to automatically scale during peak traffic events—whether it’s Black Friday, a World Cup final, or a national TV SMS game. With auto-scaling, there’s no need to anticipate or manually intervene: our platform responds, adapts, and performs. Backed by our strategic partnership with AWS, this setup enables us to remain available, efficient, and cost-effective.
Security and Compliance Built-in from Day One
At Digital Virgo, security is a requirement, not an option. We implement privacy by design across the board, with particular attention to the protection of sensitive data like mobile numbers. GDPR is our default setting, and we meet local regulatory requirements through solutions like data anonymization, encryption, or local proxies.
AI: A Catalyst for Innovation
Artificial Intelligence—especially generative AI—is transforming the way we work. From Warsaw to Casablanca, ChatGPT has quickly become a daily tool. At the same time, we’ve launched automation projects in several departments. But our most promising initiative? Boosting our development capabilities without increasing headcount, through AI-powered code generation and review tools.
Innovate Without Disrupting
Our philosophy is clear: innovate continuously and responsibly. Small iterations, tests, measurements, feedback. The goal is to evolve our platforms without compromising stability. Evolution, not revolution.
One Team, Eight Cities, One Common Tech Language
Our 200+ IT experts, spread across 8 locations (Aix, Casablanca, Florence, Lyon, Madrid, Paris, Warsaw, Tunis), form the backbone of our tech force. To maintain coherence, we’ve chosen centralized platforms, shared practices, and a company culture that goes beyond local habits. Data is led from Spain, infrastructure from Poland—this model works because it’s built on alignment and collaboration.
Building with the Best
Our technology partners—AWS, Snowflake, Evina—aren’t just vendors. They’re strategic allies who help us continuously evolve and innovate, with a long-term shared vision.
What’s Next?
The next three years will be all about AI. Again. From code and reporting to content and insights, intelligent automation is reshaping both our internal processes and our products. We’re also working to simplify onboarding for clients (merchants and telcos), strengthen our payment platform, and unlock the power of data as a business optimization engine.
Strong Tech for Agile Business
In a hyper-connected world, robust infrastructure is the foundation of business agility. What we build are reliable systems that empower our clients—wherever they are in the world—to scale their digital journeys and drive growth with confidence.
A perspective by Julien Ménard, CTO at Digital Virgo
