Scope of Work:

• Manage the operational team responsible for all the operations of our Business in Egypt and GCC (Product, Complaint handling, Front End Developers, etc…).
• Manage a high performing team and motivate them to continually achieve higher levels of business impact.
• Cascade the company strategic plan on the local markets.
• Analyse KPIs and investigate in the occurrence of any abnormal trends.
• Follow up with different teams on events impacting revenues trend.
• Ensure content compliance with service guidelines.
• Follow-up with partners and clients on monthly basis to reconcile financial reports.
• Ensure Direct Operator Billing “DCB / DOB” merchants’ products are compliant with market, mobile operators, and services guidelines.
• Support in the end-to-end process of new merchants’ approval and activation of the direct operator billing.
• Actively participate in product development of billing gateway with inputs from merchants, partners, and market evaluation.
• Deliver on project executions that are based on pre-defined success KPIS
• Responsibilities of team members reporting to the head of Operations:
• Launching new Products depending on the market needs.
• Acquiring new content to enhance the quality of our services
• Developing new Landing pages for each product aiming to increase the Conversion Rate and enhance performance.
• Conduct User Acceptance Testing “UAT” at service launch phase followed by regular sanity checks on service performance.
• Conduct needed market competitive analysis.
• Follow up and handle any complaints or concerns from clients / partners and ensure resolution as per the defined Service Level Agreement “SLA”.
• Maintain daily, weekly, and monthly reporting both internally and externally to clients.
• Conduct testing and quality assurance checks for new merchants, services, and products.
• Ensure smooth products’ launches for all partners on the billing gateway.