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Head of Operations Egypt & GCC M.F

We are looking for the Head of Operations Egypt & GCC in Cairo, Egypt.

Your missions

Scope of Work:

  • Manage the operational team responsible for all the operations of our Business in Egypt and GCC (Product, Complaint handling, Front End Developers, etc…).
  • Manage a high performing team and motivate them to continually achieve higher levels of business impact.
  • Cascade the company strategic plan on the local markets.
  • Analyse KPIs and investigate in the occurrence of any abnormal trends.
  • Follow up with different teams on events impacting revenues trend.
  • Ensure content compliance with service guidelines.
  • Follow-up with partners and clients on monthly basis to reconcile financial reports.
  • Ensure Direct Operator Billing “DCB / DOB” merchants’ products are compliant with market, mobile operators, and services guidelines.
  • Support in the end-to-end process of new merchants’ approval and activation of the direct operator billing.
  • Actively participate in product development of billing gateway with inputs from merchants, partners, and market evaluation.
  • Deliver on project executions that are based on pre-defined success KPIS
  • Responsibilities of team members reporting to the head of Operations:
  • Launching new Products depending on the market needs.
  • Acquiring new content to enhance the quality of our services
  • Developing new Landing pages for each product aiming to increase the Conversion Rate and enhance performance.
  • Conduct User Acceptance Testing “UAT” at service launch phase followed by regular sanity checks on service performance.
  • Conduct needed market competitive analysis.
  • Follow up and handle any complaints or concerns from clients / partners and ensure resolution as per the defined Service Level Agreement “SLA”.
  • Maintain daily, weekly, and monthly reporting both internally and externally to clients.
  • Conduct testing and quality assurance checks for new merchants, services, and products.
  • Ensure smooth products’ launches for all partners on the billing gateway.


Skills needed


  • 6+ years of relevant experience in a fast-moving environment related to the telecom industry.
  • 2+ years of people management experience specially in managing operational teams focusing on Products and Value-Added Services “VAS”.
  • Great track record of leading functions like operations, strategy, business analytics, program/project management.
  • Bachelor’s degree of a Business School or equivalent
  • Able to easily adapt an AGILE approach to project management
  • Passionate about internet, mobile, new technologies and social networks.
  • Fluent Speaker of English & Arabic, (French is a plus).
  • Mastering Microsoft Office suite and internet tools.
  • Perfect communication skills.
  • Interested in taking challenges.
  • Having a Commercial and business background is a must.
  • Results oriented with the ability to work in a fast-paced environment.
  • Strong time management and organizational skills.
  • Committed to meeting deadlines with high quality results.
  • A proven ability to work independently and as part of a team.
  • Innovative and takes initiative.
  • Flexible to travel abroad frequently.