The Carrier and Connectivity Manager position is based in Cairo, the role is full-time, reporting to The Regional Head of Operations.
Scope of work covers the following:
• Build Strong relationships with Clients and partners.
• Work on the technical integration between Merchants and Operators.
• Follow-up with partners and clients on monthly basis to reconcile financial reports.
• Align with Finance team on issuing operator invoices, Content Providers “CP “payments and costing.
• Ensure Direct Operator Billing “DCB” merchants’ products are compliant with market, mobile operators and services guidelines.
• Support in the end-to-end process of new merchants’ approval and activation of the direct operator billing.
• Monitor merchants’ launched services and execute random testing periodically.
• Conduct testing and quality assurance checks for new merchants, services and products.
• Ensure smooth products’ launches for all partners on the billing gateway.
• Actively participate in product development of billing gateway with inputs from merchants, partners and market evaluation.
• Follow up and handle any complaints or concerns from clients / partners and ensure resolution as per the defined Service Level Agreement “SLA”.
• 1 to 3 years’ experience in the telecom industry, commercial teams focusing on Products and Services or VAS, with technical background in Services integration.
• Bachelor’s degree of a Business School or equivalent
• Able to easily adapt an AGILE approach to project management
• Passionate about internet, mobile, new technologies and social networks.
• Fluent Speaker of English & Arabic, (French is a plus).
• Mastering Microsoft Office suite and internet tools
• Perfect communication skills.
• Interested in taking challenges.
• Having a Commercial and business background is a plus.
• Results oriented with the ability to work in a fast-paced environment.
• Strong time management and organizational skills.
• Committed to meeting deadlines with high quality results.
• A proven ability to work independently and as part of a team.
• Innovative and takes initiative.
• Flexible to travel abroad frequently
