At the crossroads of telecom infrastructure and public innovation, Digital Virgo helps local authorities connect with citizens through universal, inclusive, and secure solutions. By leveraging telecom networks and operator billing, our mission is to make public digital services accessible to everyone, everywhere.
The Expanding Role of Telecom Operators
This is where telecom operators play a transformative role. With mobile penetration now exceeding 95% globally, and reaching almost 100% across Europe and Africa, the mobile network has become the most universal gateway to digital inclusion.
Across different regions, the priorities around digital transformation vary, from improving user experience in mature markets to expanding access where mobile remains the main gateway to essential services. Yet the underlying challenge is the same everywhere: building digital journeys that are simple, trusted, and relevant. Telecom operators play a central role in this equation. With their reach and infrastructure, they are uniquely positioned to connect people, businesses, and public services, shaping a shared digital foundation that supports inclusion.
By integrating communication and payment into one simple action, sending a message, scanning a link, or clicking a web button, citizens can pay for transport, participate in local initiatives, or access cultural services instantly. No app to download, no credit card required. Just a secure, frictionless connection powered by the operator network.
This model unifies fragmented services: a city can manage public transport, parking, and event access within a single digital ecosystem. For citizens, it turns everyday actions into an effortless experience. For operators, it reinforces their role as trusted enablers of inclusion.
From Digital Services to Digital Ecosystems
What was once a collection of separate public services, ticketing, mobility, entertainment, information, is now evolving into a bundled ecosystem. This “bundle approach” allows institutions to combine different services under one access point, improving efficiency, visibility, and user satisfaction.
Imagine a citizen paying for a tram ride and receiving within the same environment an invitation to a local concert, or taking part in a community survey. This interconnected design amplifies engagement and strengthens the relationship between citizens and their territory.
Bundles also create opportunities for telecom operators to connect with new industries and organizations: cities, cultural institutions, mobility platforms, and event organizers. Through these partnerships, telecoms extend their value far beyond connectivity, becoming the connective tissue of local ecosystems.
Inclusion as a Public Value
Digital inclusion is no longer optional, it’s a defining measure of social responsibility. According to the European eGovernment Benchmark 2024, inclusivity has become a key performance indicator in evaluating the quality of digital public services.
Operator billing plays a crucial role here. By allowing payments directly through the mobile bill, it removes the need for a credit card or banking access, still a major barrier for millions of citizens. Combined with accessible communication channels such as SMS and RCS, this creates a universal model of access that works for all levels of digital experience.
The European Union’s Digital Decade 2030 agenda sets a clear target: 100% of key public services available online, accessible to all users. To achieve that goal, inclusion must remain central, not just in design, but in the way technology is distributed and connected.
Connecting Institutions, Citizens, and Operators
The future of digital public services lies in connection. Not only between people and platforms, but between institutions and industries. Digital Virgo acts as a facilitator, creating the bridges that allow telecom operators and public authorities to collaborate effectively.
By combining the reach of telecom networks with our expertise in digital distribution, we help build ecosystems that deliver value for everyone involved:
- For citizens, simplicity and access.
- For institutions, efficiency and inclusion.
- For operators, new opportunities for service integration and societal impact.
The power of connection is not just technological, it’s civic. Each interaction, each message, each digital payment is a link that strengthens participation, accessibility, and trust.
A Shared Mission
Our mission at Digital Virgo is to generate value from connection. We bring together public institutions and telecom operators to design ecosystems where technology serves inclusion and participation.
For public authorities, this means auditing digital touchpoints to identify how services can become more accessible and integrated.
For operators, it means redefining their role, from service providers to enablers of public innovation, helping cities and regions deliver better, more inclusive experiences.
Together, we can build territories that are more connected, participative, and inclusive, where digital transformation truly benefits everyone.
