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Customer Experience Executive

The Customer Experience Executive position is based in Cairo, the role is full-time, reporting to The Regional Head of Operations.

Vos missions

Scope of work covers the following:

  • Setting up, managing, monitoring and analysing the input and the output of different processes of customer relationship management in co-operation with the various teams in the company.
  • Develop and evolve customer service quality procedures and monitor their application
  • Tracking and analyzing performance indicators.
  • Create attractive content on the Internet, as well as the development of the conversational aspect to the various communities.
  • Setting up weekly and monthly reports.
  • Managing the partners relationships.
  • Handling Partners and Customers complaints as per the agreed upon SLA.
  • Managing the different Social Media Pages.

Compétences requises

Profile:

  • 2 to 4 years’ experience in the same field
  • Bachelor’s degree of a Business School or equivalent.
  • Able to easily adapt an AGILE approach to project management
  • Passionate about internet, mobile, new technologies and social networks.
  • Fluent Speaker of English & Arabic, (French is a plus).
  • Mastering Microsoft Office suite and internet tools
  • Perfect communication skills.
  • Interested in taking challenges.
  • Having a Commercial and business background is a plus.
  • Results oriented with the ability to work in a fast-paced environment.
  • Strong time management and organizational skills.
  • Committed to meeting deadlines with high quality results.
  • A proven ability to work independently and as part of a team.
  • Innovative and takes initiative.
  • Flexible to travel abroad frequently.

 

Technical knowledge:

  • Strong knowledge of the web environment 2.0
  • SEO Master: Site audit, semantic analysis, referencing and optimization, netlinkin, KPIs analysis.
  • A Master of Social platforms (Facebook, Instagram, Twitter, Google, LinkedIn,)
  • Strong Knowledge of social media management and monitoring tools.
  • Strong Knowledge of handling customer complaints.
  • Good knowledge of Adobe Photoshop/illustrator software is a plus.

Conditions

recrutement@digitalvirgo.com