{"id":45543,"date":"2020-06-15T15:19:32","date_gmt":"2020-06-15T13:19:32","guid":{"rendered":"https:\/\/www.digitalvirgo.com\/?p=45543"},"modified":"2020-06-15T15:30:51","modified_gmt":"2020-06-15T13:30:51","slug":"whatsapp-bots-in-contact-centers","status":"publish","type":"post","link":"https:\/\/www.digitalvirgo.com\/es\/whatsapp-bots-in-contact-centers\/","title":{"rendered":"Ventajas de integrar Whatsapp Bots en un Contact Center"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.digitalvirgo.com\/wp-content\/uploads\/2020\/06\/infographic-whatsapp-bots-advantages.jpg\"><img decoding=\"async\" src=\"https:\/\/www.digitalvirgo.com\/wp-content\/uploads\/2020\/06\/infographic-whatsapp-bots-advantages.jpg\" alt=\"5 advantages of Whatsapp Bots in Contact Centers\"\/><\/a><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Optimizaci\u00f3n de la experiencia del cliente<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los usuarios de hoy en d\u00eda esperan comunicarse con las empresas en cualquier momento y a trav\u00e9s de cualquier dispositivo. Nuestros expertos en DV Contact incorporan Whatsapp for Business y Bots en los Contact Centers para satisfacer las necesidades de los clientes y mantenerlos conectados a trav\u00e9s de interacciones 100% conversacionales. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los Whatsapp Bots son revolucionarios ya que permiten la comunicaci\u00f3n a trav\u00e9s del lenguaje natural. Esto es posible gracias a su poderosa Inteligencia Artificial que aprende constantemente a conocer m\u00e1s sobre los clientes y les ofrece una atenci\u00f3n personalizada.\r\n\r\n<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Con esta integraci\u00f3n, los usuarios recibir\u00e1n una mejor atenci\u00f3n debido a la reducci\u00f3n del tiempo de espera inicial. En caso de que se necesite un agente, el bot puede asignar el chat a la persona m\u00e1s cualificada en base a la informaci\u00f3n recibida, manteniendo la conversaci\u00f3n a trav\u00e9s de un chat online o un canal de voz, como el cliente desee.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">M\u00e1s sobre DV Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">DV Contact integra las \u00faltimas tecnolog\u00edas del sector para optimizar la experiencia del cliente mediante soluciones Smart Message y Smart Contact:  Push SMS, Chatbots, RCS, Advanced IVR, Clould Contact Center, Servicios de Red Inteligente&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Con el objetivo de optimizar la experiencia del cliente, nuestro equipo especializado en DV Contact hace posible la integraci\u00f3n de Whatsapp Bots en un Contact Center. Esta soluci\u00f3n permite a los clientes llegar a m\u00e1s de 1500 millones de usuarios en una interacci\u00f3n fluida y 100% conversacional. <\/p>\n","protected":false},"author":5,"featured_media":45498,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[102],"tags":[],"class_list":["post-45543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ventajas de integrar Whatsapp Bots en un Contact Center &#8226; Digital Virgo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digitalvirgo.com\/es\/whatsapp-bots-in-contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ventajas de integrar Whatsapp Bots en un Contact Center &#8226; Digital Virgo\" \/>\n<meta property=\"og:description\" content=\"Con el objetivo de optimizar la experiencia del cliente, nuestro equipo especializado en DV Contact hace posible la integraci\u00f3n de Whatsapp Bots en un Contact Center. 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