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    Customer Experience Executive

    The Customer Experience Executive position is based in Cairo, the role is full-time, reporting to The Regional Head of Operations.

    Your missions

    Scope of work covers the following:

    • Setting up, managing, monitoring and analysing the input and the output of different processes of customer relationship management in co-operation with the various teams in the company.
    • Develop and evolve customer service quality procedures and monitor their application
    • Tracking and analyzing performance indicators.
    • Create attractive content on the Internet, as well as the development of the conversational aspect to the various communities.
    • Setting up weekly and monthly reports.
    • Managing the partners relationships.
    • Handling Partners and Customers complaints as per the agreed upon SLA.
    • Managing the different Social Media Pages.

    Skills needed


    • 2 to 4 years’ experience in the same field
    • Bachelor’s degree of a Business School or equivalent.
    • Able to easily adapt an AGILE approach to project management
    • Passionate about internet, mobile, new technologies and social networks.
    • Fluent Speaker of English & Arabic, (French is a plus).
    • Mastering Microsoft Office suite and internet tools
    • Perfect communication skills.
    • Interested in taking challenges.
    • Having a Commercial and business background is a plus.
    • Results oriented with the ability to work in a fast-paced environment.
    • Strong time management and organizational skills.
    • Committed to meeting deadlines with high quality results.
    • A proven ability to work independently and as part of a team.
    • Innovative and takes initiative.
    • Flexible to travel abroad frequently.


    Technical knowledge:

    • Strong knowledge of the web environment 2.0
    • SEO Master: Site audit, semantic analysis, referencing and optimization, netlinkin, KPIs analysis.
    • A Master of Social platforms (Facebook, Instagram, Twitter, Google, LinkedIn,)
    • Strong Knowledge of social media management and monitoring tools.
    • Strong Knowledge of handling customer complaints.
    • Good knowledge of Adobe Photoshop/illustrator software is a plus.


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