Default picture for job announcements
Share on linkedin
Share on facebook
Share on twitter
Share on email

Apply via the form below

  • Drop files here or
    Please send us any files you would consider useful for your application.

Your personal data is only used to process your application.
Learn more about managing your data and your rights

 
 
 
 

Customer Experience Executive

The Customer Experience Executive position is based in Cairo, the role is full-time, reporting to The Regional Head of Operations.

Your missions

Scope of work covers the following:

  • Setting up, managing, monitoring and analysing the input and the output of different processes of customer relationship management in co-operation with the various teams in the company.
  • Develop and evolve customer service quality procedures and monitor their application
  • Tracking and analyzing performance indicators.
  • Create attractive content on the Internet, as well as the development of the conversational aspect to the various communities.
  • Setting up weekly and monthly reports.
  • Managing the partners relationships.
  • Handling Partners and Customers complaints as per the agreed upon SLA.
  • Managing the different Social Media Pages.

Skills needed

Profile:

  • 2 to 4 years’ experience in the same field
  • Bachelor’s degree of a Business School or equivalent.
  • Able to easily adapt an AGILE approach to project management
  • Passionate about internet, mobile, new technologies and social networks.
  • Fluent Speaker of English & Arabic, (French is a plus).
  • Mastering Microsoft Office suite and internet tools
  • Perfect communication skills.
  • Interested in taking challenges.
  • Having a Commercial and business background is a plus.
  • Results oriented with the ability to work in a fast-paced environment.
  • Strong time management and organizational skills.
  • Committed to meeting deadlines with high quality results.
  • A proven ability to work independently and as part of a team.
  • Innovative and takes initiative.
  • Flexible to travel abroad frequently.

 

Technical knowledge:

  • Strong knowledge of the web environment 2.0
  • SEO Master: Site audit, semantic analysis, referencing and optimization, netlinkin, KPIs analysis.
  • A Master of Social platforms (Facebook, Instagram, Twitter, Google, LinkedIn,)
  • Strong Knowledge of social media management and monitoring tools.
  • Strong Knowledge of handling customer complaints.
  • Good knowledge of Adobe Photoshop/illustrator software is a plus.

Conditions

recrutement@digitalvirgo.com